DUNDEE’S BUSES
Timetables - Maps - Fares - Service Changes
Roadworks - Bus & Coach Operator Information
Real Bus Time Departures for all bus stops in Dundee City
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Real Time Rail Departures from Broughty Ferry Railway Station
Real Time Rail Departures from Balmossie Street Railway Station
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Traveline Scotland smatphone apps
National Express Dundee Service Alerts online - National Express Dundee on Twitter
Stagecoach East Scotland (all areas) website for service alerts - Stagecoach on Twitter
Tay Road Bridge Weather Checker - Traveline Scotland - Forth Road Bridge Weather Checker

About This Site - Archive Service Changes - Credits - Website Updates - DundeeBuses home page
Dundee Area Bus Forum (enthusiasts group)

More Information

Although I have put this site together, I don't actually run the buses. So if you want to complain, compliment, hire a bus for your group, or double-check the timetables I've given, then you would be best speaking to this bus operator concerned.

This page was last updated on Friday 3rd February 2012

Company Name

Contact Details

Website

First Scotland East

First Scotland East Ltd.
Carmuirs House
300 Stirling Road
Larbert
FK5 3NJ

Phone 08708 72 72 71
E-mail contact.scotlandeast@firstgroup.com

Fishers Tours
J & C Cosgrove t/a Fishers Tours
16 West Port
Dundee
DD1 5EP

Phone 01382 227290
E-mail fisherstours@btconnect.com
JP Coaches
JP Minicoaches Limited
Unit 3
Orchardbank Industrial Estate
Forfar
DD8 1TD

Phone 01307 461431
E-mail jpminicoaches@btconnect.com
Megabus.com

Megabus.com
Buchanan Bus Station
Killermont Street
Glasgow
G2 3NW

Phone 08705 50 50 50
E-mail e
nquiries@megabus.com


Moffat & Williamson
Mofat & Williamson Ltd
The Old Railway Yard
St Fort
Newport-on-Tay
Fife
DD6 8RG

Phone 01382 541159
E-mail enquiries@moffat-williamson.co.uk

M W Nicoll

M W Nicoll Hirers (Laurencekirk) Ltd
The Business Park
Laurencekirk
AB30 1EY


Phone 01561 377262
E-mail enquiries@nicoll-coaches.co.uk
National Express Dundee (formerly Travel Dundee)

Tayside Public Transport Company Ltd
t/a National Express Dundee

Please note this company now have different contact details, depending on the nature of your enquiry, with most functions (except lost property) being handled at the National Express West Midlands head office in Birmingham.

Customer Relations
National Express Dundee
51 Bordesley Green
Birmingham
B9 4JX
Email to compliment or complain only via the web links
Telephone 0844 499 0589 or 0121 254 7272

Lost Property
National Express Dundee Travel Centre
The Forum
92 Commercial Street
Dundee
DD1 1DQ
Phone 01382 340006 or 340007
Fax 01382 201997

Online Sales and Direct Debit Bus Pass Customers Enquiries
If you have any queries re the delivery or loss of your pass, or any other information pertaining to the direct debit scheme, simply phone or email -
Phone 0121 254 6322
E-mail buspass@nationalexpress.com

Contact via Twitter @nxdundee

National Express (Coaches - Services 538, 590, 592 ONLY)

National Express (Coaches)
PO Box 9854
Birmingham
B16 8XN

Phone 08717 81 81 81
E-mail customerrelations@nationalexpress.com
Parks of Hamilton

Parks of Hamilton (Coach Hirers) Limited
14 Bothwell Road
Hamilton
ML3 0AY

Phone 01698 281222
E-mail coachhire@parks.uk.com

River Tay Executive Travel
K McDonald
t/a River Tay Executive Travel
Unit 8
Noble Road
Wester Gourdie Industrial Estate
Dundee
DD2 4TH


Phone 01382 236918
Scottish Citylink

Scottish Citylink Coaches Limited
Buchanan Bus Station
Killermont Street
Glasgow
G2 3NW

Phone - 0871 266 33 33
calls cost 10p/min from BT landlines.  Charges from other providers or mobiles may vary
E-mail info@citylink.co.uk


Smith & Sons
I F, G & K F Smith
t/a Smith & Sons
The Coach Depot
Wester Balshegro
Woodside
Coupar Angus
PH13 9LW

Phone - 01828 626262
Fax - 01828 628518
E-mail info@smithandsonscoaches.co.uk

Stagecoach in Fife

 

 

Head Office
Stagecoach East Scotland
Offices 47-51
Evans Business Centre
John Smith Business Park
Kirkcaldy
KY2 6WD

Phone 01592 645660
Fax 01592 645677
E-mail eastscotland.enquiries@stagecoachbus.com

Contact via Twitter @StagecoachEScot

Customer Services and Lost Property
Stagecoach in Fife
then follow the details for the area you require

St Andrews Bus Station
City Road
St Andrews
KY16 9HW
Phone 01334 474238

Glenrothes Bus Station
Kingdom Centre
Glenrothes
Phone 01592 610686

Dunfermline Bus Station
Queen Anne Street
Dunfermline
Phone 01383 621249

Leven Bus Station
Shorehead
Leven
01333 426038

Disability Helpdesk
Phone 01333 426038
E-mail aberhill.disabilityhelpdesk@stagecoachbus.com

Online ticket sales
For information and customer support related to tickets bought online please contact the online sales helpdesk.
Phone 0871 834 0010
Email online.sales@stagecoachbus.com

 

 

http://www.stagecoachbus.com

Stagecoach in Perth

Head Office, Customer Services and Lost Property
Stagecoach in Perth
Ruthvenfield Road
Inveralmond Industrial Estate
Perth
PH1 3EE
Phone 01738 629339
E-mail eastscotland.enquiries@stagecoachbus.com

Contact via Twitter @StagecoachEScot

Disability Helpdesk
Phone 01333 426038
E-mail aberhill.disabilityhelpdesk@stagecoachbus.com

Online ticket sales
For information and customer support related to tickets bought online please contact the online sales helpdesk.
Phone 0871 834 0010
Email online.sales@stagecoachbus.com


Stagecoach Strathtay

Head Office, Customer Services and Lost Property
Stagecoach Strathtay
Seagate Bus Station
Dundee
DD1 2HR
Phone 01382 313700
E-mail eastscotland.enquiries@stagecoachbus.com

Contact via Twitter @StagecoachEScot

Phone - Arbroath Depot 01241 870646
Blairgowrie Depot 01250 872772
Dundee Depot 01382 614550

Fax 01382 614552

Disability Helpdesk
Phone 01333 426038
E-mail aberhill.disabilityhelpdesk@stagecoachbus.com

Online ticket sales
For information and customer support related to tickets bought online please contact the online sales helpdesk.
Phone 0871 834 0010
Email online.sales@stagecoachbus.com


TeeJay Travel

TeeJay Travel Limited
27 Bruce Drive
Carnoustie
DD7 7DE

Phone 01241 854717
E-mail tomjordan@teejaytravel.co.uk

Town & Country Taxis

J D Herkes
t/a Town & Country Taxis
Lilac Cottage
Baldinnie
Ceres
Cupar
Fife
KY15 5LD

Phone 01334 840444
To book a journey on Go-Flexi Service F5, call 01334 840340

Travel Wishart (part of National Express)
Tayside Public Transport Company Ltd
t/a Travel Wishart
Station Yard
Station Road
Friockheim
Angus
DD11 4SF

Phone;
Information, Private Hire & Lost Property - 01241 828747
Tour & Concert Travel Enquiries - 01382 340006, 01382 340007

Some services are operated either wholly, or partly, with financial support from local authorities. Without this money - usually termed as a subsidy - many early morning, evening, weekend and rural bus services would not operate. If your query or comment concerns a subsided service, also contact the local authority who pays for the service. Local authorities are also responsible for things like bus stops/shelters/timetable cases/road markings,  as well as general condition of the road, etc. So, if your query was regarding one of these, it would be best to contact your local authority.

Name

Address

Telephone Number

Website

Angus Council Transport Team, Department of Infrastructure Services

County Buildings, Market Street, FORFAR, DD8 3LG

01307 461775
E-mail PLNTransport@angus.gov.uk

http://www.angus.gov.uk

Dundee City Council City Development Department

Dundee House, 50 North Lindsay Street, DUNDEE, DD1 1QE

01382 433125

http://www.dundeecity.gov.uk
http://www.dundeetravelinfo.com

Fife Council The Head of Transportation

Fife House, North Street, GLENROTHES, Fife, KY7 5LT.

08451 55 55 55
E-mail transportation.services@fife.gov.uk

http://www.fifedirect.org.uk

Perth & Kinross Council Public Transport Unit, The Environment Service

The Atrium, 137 Glover Street, PERTH, PH2 0JB

0845 30 111 30
E-mail publictransport@pkc.gov.uk

http://www.pkc.gov.uk

If you have contacted via the methods above, and your issue or concern has not been resolved to your satisfaction, then bear in mind that there are a number of channels you can go down, to further your case. Please note that they work in specific ways, so read below to see if your case is one of the following. Neither of these routes are able to make an operator change their fares, or introduce services.

Bus Passengers’ Platform

If you have contacted a bus company concerning

• Problems with bus punctuality
• Incorrect fare charged
• Attitude or behaviour of staff
• Personal security
• Accessibility
• Clarity of destination and route information

and have not received a response to your satisfaction, you can contact the Bus Passengers' Platform at the Scottish Government, enclosing a copy of all correspondence between yourself and the bus company.

Bus Passengers' Platform
The Scottish Government
Area 2D Dockside
Victoria Quay
Edinburgh
EH6 6QQ
e-mail : buscomplaints@scotland.gsi.gov.uk

 

Please note - they do not deal with complaints relating to cross-border express coach services (I.e. Scotland to England/Wales), they will deal with complaints relating to journeys wholly within Scotland. Instead, please refer your complaint should be directed to the body below.

For journeys wholly within England, or between Scotland and England;
Bus Appeals Body
c/o Bus Users UK
PO Box 119
Shepperton
Surrey
TW17 8UX
Telephone 01932 232574
E-mail enquiries@bususers.org

For journeys wholly within Wales, or between Scotland and Wales;
Bus Appeals Body
PO Box 1045
Cardiff
CF11 1JE
Telephone 029 2022 1370
E-mail wales@bususers.org

Traffic Commissioner

Bus companies must register their routes/timetables with the Traffic Commissioner and are legally obliged to run to the timetable registered. If you encounter persistent problems with a service failing to operate its correct route/timetable, you can report the problem to the Traffic Commissioner.
Complaints about buses which you believe to be in an unfit condition can also be made to the Traffic Commissioner.

Clerk to the Traffic Commissioner
VOSA - Scottish Area Traffic Office
The Stamp Office
10 Waterloo Place
Edinburgh
EH1 3EG
Phone 0131 200 4955

This page was last updated on Friday 3rd February 2012.